Customer Service Policies


Return Policy
If for any reason, you are not completely satisfied with your purchase, you can return your item for a refund or exchange plus shipping. Please just give us a call @ (713) 906-4295 or via email at info@cookiething.com to request an exchange or return/refund.

Privacy Policy
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience: (Your information helps us to better respond to your individual needs.)
  • To improve our website: (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
  • To improve customer service: (Your information helps us to respond to your customer service requests and support needs.)
  • To process your transaction: (Your information, will not be sold, exchanged, transferred, or given to any other company for ANY reason.)
  • To send you periodic emails: (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order, administer a contest, promotion, survey or to promote other site features that you may enjoy.)
     

*Your information, will not be sold, exchanged, transferred, or given to any other company for solicitation and/or promotional purposes, or for ANY other reason whatsoever. You may subscribe and unsubscribe to future marketing from Cookie Thing by emailing info@cookiething.com.

Delivery and Shipping Policy
Cookie Thing is pleased to ship to the United States, Canada, Australia, UK, and Brazil.